Dutch Customer Success & Support Manager

Amsterdam, North Holland, Netherlands · Support

Description

Hi curious!

Hey pretty jobseeker, can we tell you something? We love to talk about ourselves, because we are proud of what we do. But we are also interested in your story and we hope you want to share it with us. Okay, we will first tell a little something about ourselves, because you are so curious ;)

We are ClubCollect, a young and international scale-up that helps clubs and schools. We help them to professionalize some club responsibilities by online manage finances and communication.

We were founded in 2013 and have grown since then to a team of 44 ambitious colleagues. We are working hard to conquer the sportmarket!


THE CLUBCOLLECT CULTURE

Working at ClubCollect means working in the centre of Amsterdam with young, energetic, and ambitious colleagues. (did you know the average age is 27 years?) We love the hustle and the bustle and it shows also from our offices in the centre of Amsterdam and the centre of Berlin.

Besides our offices in Amsterdam and Berlin, we have a large team of developers who are spread all around the world. We often have full team meetups, where we organise creative sessions and always make a little party out of it. We think that is important.

At ClubCollect we have a pretty flat organisational structure and the lines to management are short. This structure makes it possible to act fast and there are tons of opportunities to develop and present your own ideas.

Growing together, that is what we represent. And that is why there are always possibilities to discover within ClubCollect.

Requirements

Because of our fast growth we are currently looking for an enthusiastic and motivated Customer Success & Support Manager for our driven and energetic Support team.

In this position you will be the first contact point for clients and members of the clubs/schools. You are aware of the importance to help customers in a correct and friendly manner. Customer satisfaction is highly important to us and we always do our best to help every customer to our best ability. With this it is important that you are proactive, flexible and are able to think about the further growth and development of our product and company.


KEY RESPONSIBILITIES


YOUR QUALIFICATIONS:

Benefits

WHAT WE OFFER YOU


Have we triggered your interest? Good! We are looking forward to see your resume and cover letter.
You can send these to [email protected]

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